Last Updated: December 10, 2025

Exvolix LLC (“we,” “us,” or “our”) operates https://exvolix.com (the “Site”). This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from the Site. We are committed to protecting your privacy and ensuring transparency about our data practices.

1. Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • Cookies: These are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • Log files: These track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web beacons, tags, and pixels: These are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number. We also collect payment information (such as credit card details, which are securely processed by our payment partners and not fully stored on our servers). We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

2. How We Use Your Personal Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. These third parties help us operate our store and provide services to you. For example:

  • We use WooCommerce to power our online store. They provide the e-commerce platform that allows us to sell our products to you.
  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We work with shipping carriers to deliver your orders.
  • Payment processors securely handle your payment transactions.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Your Rights (For US Customers)

As a US customer, you have certain rights regarding your Personal Information. These may include:

  • The Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell.
  • The Right to Delete: You have the right to request the deletion of your personal information that we have collected, subject to certain exceptions.
  • The Right to Opt-Out of Sale: Please be assured that Exvolix LLC does not sell your personal information to third parties.
  • The Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights.

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below.

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser, as there is no consistent industry understanding of how to respond to “Do Not Track” signals.

5. Data Security

We take reasonable and appropriate measures to help protect your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or any wireless network can be guaranteed to be 100% secure.

6. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

7. Children’s Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children under 13. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us immediately at support@exvolix.com so we can take steps to delete that information from our servers.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the “Last Updated” date at the top of the policy. We encourage you to review this Privacy Policy periodically.

9. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@exvolix.com or by mail using the details provided below:

Exvolix LLC 451 Big Hill Ave, Richmond, KY 40475, US Phone: +1 (313) 884-0096 Customer Service Hours: Monday-Friday 9AM-5PM EST