Return and Refund Policy
At Exvolix LLC, we want you to be completely satisfied with your purchase of our skin care body oils. If for any reason you’re not entirely happy with your order, we’re here to help make things right with a clear and straightforward return process.
Eligibility for Returns
You have 30 calendar days from the date you received your item to initiate a return.
To be eligible for a return, your item must meet the following conditions:
- It must be unused and unopened.
- It must be in the same condition that you received it.
- It must be in its original packaging.
- You must provide proof of purchase, such as your order number or receipt.
Please note: Due to the nature of our health and beauty products (body oils), we cannot accept returns on items that have been opened, used, or are not in their original, sealed condition, unless they arrived damaged or defective.
How to Initiate a Return
To start a return, please contact our customer service team during our business hours:
- Email: support@exvolix.com
- Phone: +1 (313) 884-0096
- Customer Service Hours: Monday-Friday 9AM-5PM EST
Please provide your order number and the reason for your return. Our team will review your request and, if eligible, will provide you with a prepaid return shipping label and detailed instructions on how and where to send your package.
Do not send your item back to us without first contacting us and receiving a return authorization and prepaid shipping label.
Return Shipping
Exvolix LLC will cover the cost of return shipping for eligible returns. A prepaid shipping label will be provided to you once your return is authorized.
Refunds
Once we receive and inspect your returned item, we will send you an email notification to confirm its receipt and to let you know the status of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. The actual timeframe for the credit to appear on your statement may vary depending on your bank or credit card company.
There is no restocking fee for returns.
Damaged or Defective Items
We carefully inspect all products before shipment. However, if your order arrives damaged or defective, please contact us immediately within 7 days of receiving your order.
- Email: support@exvolix.com
- Phone: +1 (313) 884-0096
Please provide your order number, a detailed description of the issue, and clear photos of the damaged or defective item and its packaging. We will assess the issue and offer a replacement or a full refund, including return shipping costs.
Exchanges
For the fastest and most efficient service, we do not offer direct exchanges. If you wish to exchange an item, please return your original purchase for a refund (following the steps above) and then place a new order for the item you would like.
Shipping Information (for Context)
We process orders within 1-2 business days. Our standard shipping within the US typically delivers within 3-7 business days, and all standard shipping is free for orders over $0. Please note that Exvolix LLC currently only ships within the United States. We do not offer international shipping.
Accepted Payment Methods
Exvolix LLC accepts major credit and debit cards, including Visa, Mastercard, and American Express, for all purchases made on our website.
Our Contact Information
If you have any questions about our Return and Refund Policy, or need assistance with a return, please don’t hesitate to contact us:
- Company Name: Exvolix LLC
- Website URL: https://exvolix.com
- Contact Email: support@exvolix.com
- Contact Phone: +1 (313) 884-0096
- Full Address: 451 Big Hill Ave, Richmond, KY 40475, US
- Customer Service Hours: Monday-Friday 9AM-5PM EST
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