Terms and Conditions for Exvolix LLC

1. Introduction Welcome to Exvolix LLC! These Terms and Conditions (“Terms”) govern your access to and use of the website https://exvolix.com (the “Site”) and the purchase of any products from Exvolix LLC. By accessing or using our Site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Site. Exvolix LLC is an LLC registered in the US, with its main operations at 451 Big Hill Ave, Richmond, KY 40475, US.

2. Acceptance of Terms By using this Site, you affirm that you are at least 18 years of age, or an emancipated minor, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms, and to abide by and comply with these Terms.

3. Privacy Policy Your privacy is important to us. Our Privacy Policy, which details how we collect, use, and protect your personal information, is an integral part of these Terms. Please review our Privacy Policy [Link to Privacy Policy] to understand our practices.

4. Products and Services Exvolix LLC specializes in Health & Beauty products, specifically Personal Care, Skin Care, and Body Oils. We strive to display product images and descriptions as accurately as possible. However, we cannot guarantee that your device’s display of colors or details will be entirely accurate. All products are subject to availability, and we reserve the right to discontinue any product at any time without prior notice.

5. Pricing and Payment All prices are listed in US Dollars ($) and are subject to change without notice. Applicable sales taxes will be added to your order as required by law. We accept the following payment methods: Credit/Debit Cards (Visa, Mastercard, American Express). Your payment information is processed securely, and we do not store sensitive payment card details on our servers.

6. Order Acceptance and Cancellation Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We may require additional verifications or information before accepting any order. Orders may be cancelled by Exvolix LLC at our discretion. If your order is cancelled, any payment processed will be promptly refunded.

7. Shipping Policy We are committed to delivering your Exvolix LLC products promptly and efficiently.

  • Order Processing: Orders are typically processed and shipped within 1-2 business days (Monday-Friday, excluding US public holidays).
  • Shipping Availability: We currently ship only within the United States. We do not offer international shipping.
  • Shipping Method & Time:
    • Standard Shipping: Delivery typically takes 3-7 business days after processing.
  • Shipping Cost: Standard Shipping is free ($0) on all orders. There is no minimum purchase threshold required to qualify for free shipping.
  • Tracking: Once your order ships, you will receive a shipping confirmation email with tracking information, allowing you to monitor your delivery status.
  • Lost or Damaged Shipments: If your order is lost in transit or arrives damaged, please contact us immediately at support@exvolix.com so we can assist you.

8. Returns and Refunds Policy We want you to be completely satisfied with your Exvolix LLC purchase.

  • Return Window: You may return eligible items within 30 days from the date of delivery.
  • Eligibility: To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. Items that are opened, used, or not in their original condition may not be eligible for a refund.
  • Initiating a Return: To initiate a return, please contact our customer service team at support@exvolix.com with your order number and the reason for your return. We will guide you through the process.
  • Return Shipping: Exvolix LLC will provide a prepaid return shipping label for eligible returns. You will not be responsible for the cost of return shipping.
  • Restocking Fee: We do not charge any restocking fees for returns.
  • Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of business days, typically 5-10 business days depending on your bank.
  • Exchanges: If you received a defective or damaged item and need to exchange it for the same item, please contact us at support@exvolix.com.

9. Intellectual Property All content included on the Site, such as text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Exvolix LLC or its content suppliers and is protected by United States and international copyright laws. The compilation of all content on this Site is the exclusive property of Exvolix LLC and protected by U.S. and international copyright laws.

10. User Conduct You agree not to use the Site for any unlawful purpose or in any way that might harm, disrupt, or impair the Site’s functionality. This includes, but is not limited to, unauthorized access to our systems, interfering with other users’ enjoyment of the Site, or posting offensive or harmful content.

11. Disclaimer of Warranties The Site and all products are provided by Exvolix LLC on an “as is” and “as available” basis. Exvolix LLC makes no representations or warranties of any kind, express or implied, as to the operation of the Site or the information, content, materials, or products included on the Site. To the full extent permissible by applicable law, Exvolix LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.

12. Limitation of Liability Exvolix LLC will not be liable for any damages of any kind arising from the use of this Site or from any products purchased from this Site, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

13. Indemnification You agree to indemnify, defend, and hold harmless Exvolix LLC, its officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the Site using your Internet account.

14. Governing Law These Terms and your use of the Site shall be governed by and construed in accordance with the laws of the Commonwealth of Kentucky, US, without regard to its conflict of law principles.

15. Dispute Resolution Any dispute relating in any way to your visit to the Site or to products you purchase through Exvolix LLC shall be submitted to confidential arbitration in Kentucky, US, except that, to the extent you have in any manner violated or threatened to violate Exvolix LLC’s intellectual property rights, Exvolix LLC may seek injunctive or other appropriate relief in any state or federal court in the state of Kentucky, US, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

16. Changes to Terms Exvolix LLC reserves the right to make changes to our Site, policies, and these Terms at any time. You should review these Terms periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes.

17. Contact Information If you have any questions about these Terms, your order, or any other inquiries, please do not hesitate to contact us:

  • Company Name: Exvolix LLC
  • Website URL: https://exvolix.com
  • Email: support@exvolix.com
  • Phone: +1 (313) 884-0096
  • Address: 451 Big Hill Ave, Richmond, KY 40475, US
  • Customer Service Hours: Monday-Friday 9AM-5PM EST