1. Overview
At Exvolix, your satisfaction matters. This Refund & Returns Policy explains how to return items, request refunds or exchanges, and what to expect for electric bikes, motorcycles, and accessories purchased at www.exvolix.com. Policy is governed by U.S. law and your consumer rights.

2. Return Periods

• Electric Bikes & Motorcycles (Full Vehicles): Returns accepted within 14 days of delivery only for manufacturing defects or if the vehicle is materially not as described. For safety and liability reasons, full-vehicle returns for buyer’s remorse are generally not accepted.

• Accessories & Parts (e.g., chargers, helmets, spare parts): Returns accepted within 30 days of delivery if items are unused and in original packaging.

• Final-Sale Items: Clearance, used, or specially ordered custom items are not eligible for returns unless defective.

3. Condition for Returns
To be eligible for a refund or exchange, returned items must be:

• Unused (for accessories), undamaged, and in original packaging with all tags and included items.

• For vehicles claimed defective, provide clear photos/videos and a detailed description; do not attempt major repairs yourself.

• Items returned that show signs of misuse, improper installation, or accident damage may be denied or subject to partial refund.

4. Return Authorization (RMA) & Inspection
All returns require a Return Merchandise Authorization (RMA). To start a return, contact support@exvolix.com with your order number, reason, and photos if applicable. Once RMA is issued:

• Ship the item per our instructions (accessories) or schedule an inspection/collection for vehicles.

• We inspect returned items and notify you of approval or rejection within 5 business days of receipt.

5. Return Shipping & Fees

• Accessories/Parts: Customer pays return shipping unless the item is defective or we shipped the wrong product. Use a trackable shipping method and insure the package.

• Electric Bikes & Motorcycles: For defective vehicles approved for return, we will arrange pickup or direct you to an authorized service center. If a return is approved for reasons other than defect (rare), a restocking fee up to 15% and customer-paid transport may apply.

• Refunds may be reduced to cover damage caused during return transit.

6. Refunds — Timing & Method

• Approved refunds are issued to the original payment method within 7–10 business days after we complete inspection and approval.

• Shipping charges are refundable only if the return is due to our error or a defective product.

• For exchanges or store credit, process timing will be communicated during RMA.

7. Exchanges & Replacements

• For defective accessories or parts, we will at our option replace the item or issue a refund after inspection.

• For vehicles with manufacturing defects, we will attempt repair first. If repair is not feasible within a reasonable time, we may offer replacement or refund per applicable law.

8. Warranty Claims
Separate from returns, many Exvolix vehicles come with a manufacturer’s warranty covering specific components (battery, motor, frame) for stated time periods. Warranty claims require proof of purchase and may require inspection by an authorized technician. Warranty remedies (repair/replacement) are provided according to the warranty terms.

9. Cancellations & Pre-Orders

• Orders may be cancelled prior to shipment for a full refund.

• For pre-orders or custom builds, cancellation terms may include non-refundable deposits — these terms are disclosed at checkout.

10. Fraud, Chargebacks & Abuse
We reserve the right to deny returns or refunds in cases of fraud, repeated abuse of return privileges, or if returned items are materially altered or damaged. Chargebacks initiated without contacting support may delay resolution.

11. How to Start a Return

1. Email support@exvolix.com with: order number, item(s), reason for return, and photos/videos if damaged/defective.

2. We’ll issue an RMA and provide shipping/inspection instructions.

3. Ship the item using the instructed method (if applicable).

4. After inspection, we’ll notify you of approval and process refund/exchange.

12. Contact Us
If you have questions about returns, refunds, or warranty:

• Email: support@exvolix.com

• Phone: (657) 208-2219

• Address: 4426 E Los Angeles Ave, California 93063, USA

13. Legal & Consumer Rights
This policy is subject to applicable U.S. federal and state consumer laws. Nothing in this policy limits your statutory rights.